Privacy Policy

Effective Date: January 1, 2026

Introduction

This Privacy Policy explains how Quilter Labs ("we," "us," or "our") collects, uses, and protects your personal information when you use the Q-PER Bowl registration system ("Service") for the Winter NAMM 2026 event.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, and password when you register
  • Authentication Data: If you sign up via Google or Apple, we receive your name and email from those services
  • Agreements: Records of your consent to these terms and contest rules

Information We Collect Automatically

  • Usage Data: Game registrations, check-ins, and interactions with the Service
  • Device Information: IP address, browser type, and device identifiers
  • Log Data: Access times, pages viewed, and actions taken

How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process game registrations and check-ins
  • Send game reminders via email and SMS
  • Communicate about your participation
  • Award prizes to winners
  • Improve our services and event operations
  • Comply with legal obligations

Communications

By registering, you consent to receive:

  • Transactional Messages: Registration confirmations, game reminders, and check-in notifications via email and SMS
  • Event Updates: Important information about schedule changes or event modifications

These communications are essential to your participation and cannot be opted out of while registered for games.

Information Sharing

We may share your information with:

  • Service Providers: Companies that help us send emails (SendGrid) and SMS (Twilio)
  • Event Staff: Authorized personnel who manage check-ins and game operations
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of passwords using industry-standard hashing
  • Secure HTTPS connections for all data transmission
  • Access controls limiting who can view your information
  • Regular security assessments

Data Retention

We retain your information for:

  • Account Data: Until you request deletion or 2 years after the event
  • Agreement Records: 7 years (legal requirement for contest records)
  • Activity Logs: 1 year for security purposes

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information in your profile
  • Deletion: Request deletion of your account (note: some records must be retained)
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at privacy@quilterlabs.com

California Privacy Rights

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising privacy rights

International Users (GDPR)

If you are located in the European Economic Area, you have additional rights including:

  • Right to withdraw consent
  • Right to restrict processing
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: consent, contractual necessity, and legitimate interests.

Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice on the Service.

Contact Us

For questions about this Privacy Policy or our data practices:

Quilter Labs
Email: privacy@quilterlabs.com
Website: www.quilterlabs.com

Last updated: January 2026